Effective Date: 11th June 2025

At Charles Education, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what we collect, how we use it, and your rights.

1. Who We Are

Charles Education
Website: https://www.charles-education.com
Email: zoe@charles-education.com

We are the data controller of your personal information.

2. What Personal Data We Collect

We may collect:

• Name, email address, phone number

• Student details (age, school level, academic goals)

• Payment and billing information

• Communications and feedback

• Website usage data (via cookies or analytics)

3. How We Use Your Data

We use your data to:

• Deliver tutoring services

• Communicate with students and parents

• Manage bookings and payments

• Improve our website and services

• Comply with legal obligations

We do not sell your data.

4. Legal Basis for Processing

We process your data based on:

• Your consent (e.g. signing up for updates)

• Fulfilling a contract (e.g. delivering tutoring)

• Legal obligations

• Legitimate interests (e.g. improving our services)

5. Sharing Your Data

We may share your data with:

• Tutors and administrative staff

• Payment processors (e.g. Stripe)

• Analytics providers (e.g. Google Analytics)

• Legal or regulatory authorities when required

All third parties are required to protect your data.

6. How Long We Keep Your Data

We retain your personal data only as long as necessary:

• For service delivery

• For legal compliance

• For dispute resolution or enforcement of terms

7. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Object to processing

• Withdraw consent at any time

To exercise your rights, contact info@charles-education.com

8. Data Security

We take appropriate technical and organizational measures to protect your data.

9. Changes to This Policy

We may update this policy occasionally. The latest version will always be available on our website.